Clients of the UK’s largest on-line pharmacy, Pharmacy2U, can now observe their prescriptions with its new dynamic order-tracking service, permitting prospects better visibility of their orders.
It’s the primary time Pharmacy2U has facilitated a complete monitoring service for its 800,000 prospects, which covers the entire prescription lifespan from the purpose of cost by to dispatch and supply monitoring.
The brand new service provides sufferers higher visibility of their prescription orders, in addition to better certainty over when their medicine will arrive. Ought to there be a delay in dispatch, prospects can select to separate their order into particular person deliveries, receiving a part of the order first, whereas the rest stays within the system till it’s prepared.
They will additionally decide to gather medicines from a neighborhood pharmacy as an alternative, that means extra management for purchasers once they want a prescription urgently.
Kevin Heath, CEO of Pharmacy2U, stated: “We’re all the time on the lookout for methods to enhance entry to healthcare, and enhance the lives of our prospects, and that’s precisely what this new characteristic will do.
“By giving sufferers the flexibility to trace their medicine each step of the best way, and the pliability to regulate their preferences if circumstances change, we’re placing management of prescriptions again of their fingers.”
There are six steps of the order journey with Pharmacy2U: stage 1 – awaiting GP approval; stage 2 – prescription obtained; stage 3 – scientific evaluate; stage 4 – packing; stage 5 – order dispatched; and stage 6 – observe supply.
All prescription orders are dispatched utilizing Royal Mail’s Tracked service, and the corporate goals to cut back packaging the place potential to permit for extra letterbox deliveries.
The brand new prescription monitoring service is only one of a number of latest developments for Pharmacy2U. Earlier this 12 months it joined the NHS Pharmacy First initiative, providing same-day appointments to handle six frequent circumstances. It has additionally launched new providers together with Journey and Medical Letters, Well being Providers, a Non-public On-line Physician service and a web based pharmacy store.